Ironclad

Customer Account Executive, Enterprise

Ironclad

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $140,000 - $165,000 per year

Job Level

Junior

About the role

  • The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers.
  • This role owns the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base.
  • Working in close partnership with Enterprise Account Executives and cross-functional teams, the CAE ensures disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes.
  • This role requires a balance of strategic thinking, data-driven decision making, and hands-on execution.

Requirements

  • At least 1 year in Sales role
  • Proven experience owning and executing complex renewal motions end-to-end
  • Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base
  • Strong commercial acumen, including pricing strategy, negotiation, and deal management
  • Ability to analyze customer data and translate insights into actionable plans
  • High level of organization with strong pipeline management and forecast accuracy
  • Experience working cross-functionally with Sales, Customer Success, Product, and Support teams
  • Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment
  • Strong communication skills with experience navigating multiple stakeholders, including executive audiences
  • Trusted advisor mindset with the ability to balance customer advocacy and commercial outcomes
  • Proactive, ownership-driven approach with a focus on execution and results
Benefits
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off - take the time you need, when you need it
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • And most importantly: the opportunity to help build the company you want to work at
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesrenewal motionsupsell opportunitiescross-sell opportunitiespricing strategynegotiationdeal managementcustomer data analysispipeline managementforecast accuracy
Soft Skills
strategic thinkingdata-driven decision makingorganizationcommunicationstakeholder managementtrusted advisor mindsetproactive approachownership-drivenexecution focusresults orientation