Customer Account Executive, Enterprise

Ironclad

Enterprise Customer Account Executive responsible for retention and growth of strategic customers. Collaborates with cross-functional teams ensuring commercial execution and customer outcomes.

Posted 4/15/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $140,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers.
This role owns the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base.
Working in close partnership with Enterprise Account Executives and cross-functional teams, the CAE ensures disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes.
This role requires a balance of strategic thinking, data-driven decision making, and hands-on execution.

Requirements

What you’ll need

At least 1 year in Sales role
Proven experience owning and executing complex renewal motions end-to-end
Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base
Strong commercial acumen, including pricing strategy, negotiation, and deal management
Ability to analyze customer data and translate insights into actionable plans
High level of organization with strong pipeline management and forecast accuracy
Experience working cross-functionally with Sales, Customer Success, Product, and Support teams
Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment
Strong communication skills with experience navigating multiple stakeholders, including executive audiences
Trusted advisor mindset with the ability to balance customer advocacy and commercial outcomes
Proactive, ownership-driven approach with a focus on execution and results

Benefits

Comp & perks

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesrenewal motionsupsell opportunitiescross-sell opportunitiespricing strategynegotiationdeal managementcustomer data analysispipeline managementforecast accuracy

Soft Skills

strategic thinkingdata-driven decision makingorganizationcommunicationstakeholder managementtrusted advisor mindsetproactive approachownership-drivenexecution focusresults orientation