Ironclad

UX Research Intern

Ironclad

internship

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $50 per hour

Job Level

Entry Level

About the role

  • Help design and build a centralized research repository
  • Organize past studies, insights, and artifacts into a searchable structure
  • Develop tagging systems and taxonomy of frameworks
  • Improve discoverability and reusability of research knowledge
  • Create and standardize research templates
  • Build reusable templates for surveys, usability testing, interview guides, and reporting structures
  • Document research workflows and best practices
  • Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects you can execute on during the internship.
  • Work across the stack (frontend, backend, or services) depending on team needs and your interests, with guidance from your mentor and manager.
  • Instrument and monitor your work in production, using metrics and logs to understand impact and reliability, and help debug issues when they arise.
  • Contribute to team culture, documentation, and best practices so future interns and engineers can build on what you’ve shipped.

Requirements

  • Interest in UX research
  • Currently pursuing a Bachelor’s, Master’s, or equivalent degree in Social Sciences, Computer Science, Design, or a related technical field, with an expected graduation date after the internship term.
  • Demonstrated experience through projects, internships, hackathons, or open‑source contributions where you used user research to influence decision-making.
  • Strong problem‑solving skills and synthesis skills — you break down ambiguous problems, ask thoughtful questions, and move ideas forward collaboratively.
  • Clear, kind communicator who enjoys working in cross‑functional teams and can explain translate concepts for stakeholders.
  • Excited to learn about contracts, legal workflows, and AI‑powered productivity tools, even if you don’t have prior domain experience.
  • Embody Ironclad’s values of drive, intent, integrity, and empathy in how you work and collaborate.
Benefits
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off - take the time you need, when you need it
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • And most importantly: the opportunity to help build the company you want to work at
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchtagging systemstaxonomyresearch templatessurveysusability testinginterview guidesreporting structuresresearch workflowsmetrics
Soft Skills
problem-solvingsynthesiscommunicationcollaborationcuriosityadaptabilitykindnesscross-functional teamworkthoughtful questioningdrive