Iron Mountain

Intern – Process Documentation and Support Specialist

Iron Mountain

internship

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $25 - $27 per hour

Job Level

Entry Level

About the role

  • Drive Documentation Excellence: Create, format, and convert complex documentation between Microsoft Office and Google Suite while maintaining strict brand formatting, ensuring proper grammar, and managing the lifecycle of master vs. in-progress files.
  • Optimize Operational Processes: Collaborate with Subject Matter Experts (SMEs) to document detailed processes, identify opportunities to reduce documentation redundancy, and explore AI-driven solutions to optimize current workflows.
  • Maintain Data & System Integrity: Manage centralized tracking spreadsheets, execute manual data entry for Master Document Lists, and ensure high-level support for all departments through rigorous change management procedures.

Requirements

  • Currently a rising junior or rising senior (Class of 2027 or 2028).
  • Must be authorized to work in the US without restriction (visa sponsorship is not available for this role).
  • Advanced, expert-level proficiency in Google Suite (Docs, Sheets, Slides, etc.) with a proven ability to translate complex formatting across digital platforms.
  • Outstanding organizational skills and a meticulous attention to detail regarding proofreading, document version control, and folder hierarchy management.
  • Excellent written and verbal communication skills to advise managers on update requirements and work effectively within a high-speed, global team.
Benefits
  • Innovative Culture: Be part of an ever-evolving global organization focused on transformation, innovation, and AI exploration.
  • Global Connectivity: Work alongside 26,000+ colleagues across 60 countries in a diverse and inclusive environment.
  • Supportive Environment: A dedicated support system where you are encouraged to use your voice and contribute to a winning team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
document formattingdata entrychange managementprocess documentationAI-driven solutionsversion controlproofreadingworkflow optimizationcentralized tracking
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationcollaborationadvisingmeticulousness