Business Analyst
Iron Mountain
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
Visit company websiteExplore more
Tech Stack
About the role
- Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation.
- Capture and simplify business requirements directly within ServiceNow and curate a prioritized product backlog.
- Proactively analyze current processes to address inefficiencies and design optimal future-state workflows that utilize automation.
- Collaborate with the Platform Architect to transform long-term strategy into actionable user stories.
- Serve as the primary liaison between business and development teams, ensuring all parties agree on acceptance criteria.
- Act as a Scrum Master or core contributor, driving cross-functional collaboration and facilitating negotiations to resolve issues.
- Serve as the Subject Matter Expert (SME) for all active modules and identify in-platform enhancements to improve user experience and ensure adherence to documented processes.
Requirements
- Proven experience on ServiceNow, Salesforce, or similar building management systems/CRM.
- Experience in the data center or REIT industry is preferred.
- Proficiency with the ServiceNow platform and Enterprise product suite, along with knowledge of the ITIL service management framework.
- Solid experience with Agile/Scrum methodologies, including project ceremonies and artifacts.
- Exceptional critical thinking and structured problem-solving skills, with a proven ability to perform impact, gap, and cost/benefit analyses.
- Excellent technical writing and verbal communication skills; able to articulate complex concepts to both technical and executive audiences.
- A Bachelor’s degree in Engineering, IT/IS, or a related field (or professional certification).
- A ServiceNow System Administration Certification is highly desired.
Benefits
- Competitive Compensation: Salary and benefits aligned with your experience.
- Work-Life Balance: Flexible work options and alternative work arrangements to support your personal needs.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Growth: Opportunities for continuous learning and professional growth within a global organization.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowSalesforceAgileScrumITILtechnical writingimpact analysisgap analysiscost/benefit analysisworkflow design
Soft Skills
critical thinkingstructured problem-solvingcommunicationcollaborationnegotiationliaisonfacilitationuser experience enhancementacceptance criteria agreementprocess improvement
Certifications
ServiceNow System Administration CertificationBachelor’s degree in EngineeringBachelor’s degree in IT/ISrelated field certification