Iron Mountain

Customer Success Manager

Iron Mountain

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Collaborate in the development and execution of Global Account strategies and advocate for external and internal teams by engaging cross-functionally across all levels of the organization.
  • Lead operational and account support activities including changes in customer service, inventory transfers, billing and invoicing, and issue resolutions, while ensuring customer agreements, conService Level Agreements (SLAs) are upheld.
  • Drive business growth and customer loyalty by building and maintaining strong relationships with customer key contacts, identifying and supporting new opportunities (cross-sell/upsell, Request for Proposals/Statements of Work), and consistently overachieving targets through a customer-centric approach.

Requirements

  • A successful track record of managing large, complex customer relationships.
  • Proven ability in stakeholder management and strategic problem-solving, with the interpersonal skills to influence decision-makers at all levels.
  • Proven ability in self-starting, proactive problem-solving, working independently, and maintaining strong interpersonal skills, with experience working with customers on a global level.
  • Bachelor’s Degree or equivalent experience
Benefits
  • Competitive compensation and benefits aligned with experience
  • Generous paid time off and public holidays.
  • Opportunities for continuous learning and professional growth through upskilling sessions.
  • A culture of belonging in which you are encouraged to use your voice.
  • Comprehensive health, wellness, and retirement plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
stakeholder managementstrategic problem-solvinginterpersonal skillsinfluencing decision-makersself-startingproactive problem-solvingworking independentlycustomer-centric approachrelationship buildingcustomer loyalty
Certifications
Bachelor’s Degree