Strategic Planning Collector, Bilingual

Iron Mountain

full-time

Posted on: 2/1/2026

Location Type: Hybrid

Location: Bogotá • Colombia

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About the role

Manage a high-volume account portfolio by proactively contacting customers via phone and email to resolve billing disputes and minimize delinquency rates.
Collaborate with internal stakeholders, including District, Area, and Division teams, to identify payment barriers and escalate complex collection issues to leadership when necessary.
Maintain accurate financial documentation within Oracle and other collection systems to ensure full compliance with Iron Mountain policies and departmental standards.

Proven experience in a call center or collections environment, with a demonstrated ability to thrive in a fast-paced team setting.
Advanced proficiency in English and technical literacy, including intermediate skills in Microsoft Excel, Word, and Google Workspace.
Strong problem-solving and negotiation skills, with the ability to exercise independent judgment to resolve customer issues and raise the bar for service excellence.
A University degree in Business or Finance, along with a clear criminal reference check as required for this role.

Benefits

Remote work flexibility to support a healthy work-life balance.
Competitive compensation and benefits aligned with your professional experience.
A culture of belonging where your voice is valued within an ever-evolving global organization.
Opportunities for continuous learning and global connectivity with over 26,000 colleagues across 60 countries.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

collectionsbilling dispute resolutionfinancial documentationOracleMicrosoft ExcelMicrosoft WordGoogle Workspace

Soft Skills

problem-solvingnegotiationindependent judgmentservice excellenceteam collaboration

Certifications

University degree in BusinessUniversity degree in Financeclear criminal reference check