Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
CRM Compliance to process and documentation.
Ticket/Email Management in a timely fashion.
Inbound and outbound call work as assigned.
Ability to manage through meetings and training in a Zoom environment on camera.

Requirements

Experience in fast paced patient or healthcare provider focused environment is preferred.
Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).
Preferred experience in healthcare/medical device companies non-insurance based.
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.
Experience with Customer Relationship Management software; Salesforce.com preferred.
Demonstrated ability to understand and meet individual level metrics assigned.
Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.
Strong evidence of great customer service via phone, e-mail, fax, or web modalities.
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
Strong commitment to quality.
Demonstrated patience and professionalism in stressful situations.
Experience in a multitasking role preferred.
Candidates must possess strong verbal and written English communication skills.
Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

Benefits

24/7 support for our patients
Reasonable accommodations for qualified individuals with disabilities in job application procedures.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceCRM complianceticket managementemail managementMicrosoft OfficeSalesforce.comkeyboard skillstyping (40 WPM)website navigation

Soft Skills

customer carepositive attitudeadaptabilityindependent thinkingsound judgmentpatienceprofessionalismcommunication skillsmultitasking