IQVIA

Data Scientist

• Participate or lead teams in the design, development and delivery of funded research projects or components of larger, complex projects.
• Review and analyze client requirements or problems and assist in the development of proposals of cost effective solutions that ensure profitability and high client satisfaction while meeting IQVIA Institute standards
• Provide direction and guidance to Analysts, Consultants, and where relevant, to Statistical Services assigned to engagement.
• Develop detailed documentation and specifications.
• Perform qualitative and/or quantitative analyses to assist in the development of tailored funded research solutions.
• Design, structure and deliver reports and presentations that are appropriate to the characteristics or needs of the audience.
• Recommend improvements and alternative solutions to resolve problems.
• Identify potential new business opportunities of follow-on work and new leads at assigned client.
• Provide follow-up with client after project deliverable has been completed to ensure client satisfaction.
• Proactively develop broader and deeper knowledge of methodologies and life sciences industry, healthcare policy globally through on the job experience and participation in training opportunities.
• Begin to develop subject matter expertise across healthcare system topics
• When acting as Project Manager, proactively manage project timelines and manage day to day communication with the client and team members.

Project Manager

Client Services Representative

• Receipt of Helpdesk calls from investigator sites, recording of the issues and resolution of the issue through use of the Admin console
• Receipt of calls from IVR companies to provide order tracking information, and to resolve problems encountered after an order is received
• Resolving 1st level calls for all global locations
• Escalating calls appropriately when required
• Ensuring all Helpdesk calls are logged and followed through to resolution, as follows: Creation of a ticket in ICCM Engaging in conversation with PM/client/site Submission of a DCR to Production Support, as necessary and appropriate Completing all steps as outlined in the Helpdesk Study Guide Confirmation of issue resolution with client/site
• Monitoring the CIRT Admin Console for error messages generated by transaction processes, as well as monitoring the faxes in and out for error messages
• Assessment of the error messages and transaction failures to decide what action needs to be taken
• Calling investigator sites and monitors to resolve issues resulting from transaction failures
• Calling investigator sites and internal clients to resolve issues resulting from Helpdesk calls
• Monitoring and distributing Right Fax communications effectively
• Participation in cross-functional business process improvement activities as required
• Implementation of new working practices within the team
• Management of site information – updating and cleaning of study site data at the start and throughout a study
• Providing administrative support to the CIRT and Logistics project management teams when Helpdesk workload permits
• Complete metrics reports and review with Supervisor/Team Members
• Provide Helpdesk specific training(s) to new hires
• Act as a mentor for new hires, for a period of 6-12 months, as appropriate
• Handle escalation calls and tickets from Customer Care Representative
• Scheduling of Associates in consultation with the Team Lead and Manager

Client Services Representative, Interactive Response Technology – 2nd Shift

Human Resources

• Provide support and guidance to less experienced members of an HR team in their day-to-day operational roles
• Support the continuous improvement of the HR function through development and implementation of HR programs
• Provide comprehensive HR support to employees and management across assigned service areas, business units or departments
• Develop strong and effective team relationships with HR specialist functions/Centers of Excellence
• Support line managers in the process of new employee orientation where appropriate
• Conduct ad hoc reviews as directed and propose recommendations in handling employment legislation, compliance, HR systems, practices and procedures
• Provide support and education to line management
• Participate in the day-to-day development and implementation of redesign and new local and global HR initiatives
• Provide HR Partnering management coaching and counseling
• Provide reports and analyses as requested by senior management

Senior HR Business Partner

Account Manager

• Responsible for planning and executing tactical activities with some level of strategic responsibilities.
• Ensures all expected results are timely, efficient, and of high quality.
• Demonstrates full understanding of territory management skills, including strategic planning in an autonomous manner, with appropriate oversight from management.
• Achieves quarterly and annual sales goals, including sales to new clients and upgrades within assigned geography, expanding the footprint with key accounts.
• Acquires new hospitals, health systems, and large group practices.
• May take on a leadership role within the team, guiding junior members or leading initiatives.
• Establishes and maintains relationships with at least 5 Key Account Systems within the assigned geography.
• Develops quarterly sales plans with the manager to align with the POA.
• Manages client relationships to build an excellent reputation for service, addressing issues quickly and efficiently.
• Engages in at least 6 in-person calls with decision-makers per day, which may include C-Suite executives or other key stakeholders.
• Expands Health Monitor’s market share by generating new business opportunities within the territory.
• Schedules advance working appointments to ensure full territory coverage.
• Manages administrative responsibilities, including submitting sales orders through NetSuite and handling expenses and mileage reimbursement via Concur.
• Collaborates with regional team service counterparts, including Ambassadors and Field Service Technicians, to ensure client satisfaction and smooth operations.
• Performs other duties as assigned by management.

Key Account Representative

Bilingual

• Conduct nutritional assessments and develop personalized dietetic plans for clients with various disease classifications via telecommunications.
• Provide ongoing dietetic counselling and support to clients and their families.
• Maintain accurate and confidential client records.
• Participate in virtual team meetings and training sessions.

Bilingual Registered Dietician – Clinical Trials, Telehealth

Customer Support

• Provides customers with service and product troubleshooting via telephone and email.
• Troubleshooting includes Clinical Diagnostics.
• Provides documentation of calls in CRM system; escalates issues requiring further investigation.
• Performs technical and application support needed for after-hours on weekdays, weekends, and holidays.
• Participate in 10 weeks training curriculum.
• Flexible and able to handle multiple tasks.
• Strong verbal and written communication skills.
• Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday - 5:00am Monday PST), Saturday (5:00am - 1:00pm PST).

MedTech Clinical Phone Support Specialist

Software Engineer

• Plan and coordinate programming solutions for statistical needs
• Provide technical expertise and leadership to the department
• Implement programming, testing, and documentation of statistical programs
• Directly communicate with internal and client statisticians
• Provide training and mentoring to SP team members

Principal Statistical Programmer – FSP

Research Analyst

• Perform monitoring and site management work to ensure that sites are conducting the study(ies) and reporting study data as required by the study protocol, applicable regulations and guidelines, and sponsor requirements.
• Perform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
• Work with sites to adapt, drive and track subject recruitment plan in line with project needs to enhance predictability.
• Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues.
• Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate.
• Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase.
• Ensure copies/originals (as required) site documents are available for filing in the Trial Master File (TMF) verify that the Investigator's Site File (ISF) is maintained in accordance with GCP / ICH and local regulatory requirements.
• Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation.
• Collaborate and liaise with study team members for project execution support as appropriate.
• If applicable, may be accountable for supporting development of project subject recruitment plan on a per site basis.
• If applicable, may be accountable for site financial management according to executed clinical trial agreement and retrieve invoices according to local requirement.

Clinical Research Associate – Sponsor Dedicated

Consultant

• Develop quarterly market models and derive key insights for market reports and client-facing presentations
• Track market trends, guideline recommendations, and collect competitive intelligence on an ongoing basis
• Assist in identifying market assumptions to build growth forecast models
• Support in conducting data validation calls and industry expert interviews
• Serve as a primary quality reviewer for junior consultant outputs, ensuring analytical rigor and client-ready standards are met before final review
• Assist in the development of project work plans for engagement projects
• Proactively identify risks to timelines and provide recommendations for improving quality
• Develop a deep knowledge of the IVD (in-vitro diagnostics) industry, market modeling, and growth forecasting methodologies
• Support the franchise leads in responding to client enquiries in a timely manner
• Assist in primary market research and consulting projects.

Consultant, MedTech IVD Solutions

Frontend Engineer

• Architect and implement scalable web and data management platforms in cloud environments (Azure/AWS)
• Own the end-to-end application architecture and ensure alignment with business needs, operational goals, and cost optimization
• Design microservices-based solutions with a focus on modularity, scalability, and maintainability
• Develop robust, secure, and well-documented APIs for web applications
• Translate complex technical solutions into clear communications for both technical and non-technical stakeholders
• Present business cases and release plans to senior leadership, including priority recommendations for architectural evolution
• Lead the full software development lifecycle—from requirements gathering to deployment and maintenance
• Conduct code reviews and provide technical guidance to development teams
• Mentor junior architects and developers
• Stay current with emerging technologies and trends to optimize systems and reduce development cycles
• Contribute to the development and enforcement of architectural standards and guidelines
• Participate in R&D initiatives and manage projects using standard project management practices

Application Architect, React, Node JS

Sales

• Maintain relationships within healthcare offices to supply patient materials and vouchers/samples
• Provide in-office education as required
• Conduct primarily live customer calls on Primary Care offices in an assigned geography
• Achieve established service/sales objectives

Pharmaceutical Sales Associate

• Support the SDS organization within our Medication Management Solutions (MMS) Business Unit by managing field action deliverables in compliance with our quality and regulatory requirements.
• Manage customer remediation associated with Field Actions, as well as other small projects, as needed.
• Plan, coordinate, and execute small projects, as assigned
• Manage customer remediation for all applicable field actions
• Monitor and report on field action budget, both expense to date and forecast
• Attain required expertise in all databases that house product data for the platform (SAP, SharePoint)
• Assist Senior Project Managers with preparing the remediation team for new field actions
• Contact customers to schedule remediation projects with the customer, including building out detailed remediation project schedules with customers.

MedTech Field Action Remediation Project Coordinator

Manager

• Oversees the conduct of their assigned site; responsible for the training of staff/providers, process development, point of contact for the Directors of Operations and cross-functional teams
• Works closely with Business Development and Feasibility on study placement
• Accountable for enrollment success at sites across all studies; works to understand revenue expectations
• Develops and implements patient recruitment strategies; actively recruits to ensure enrollment targets are achieved
• Maintains significant depth of knowledge and experience in coordinating across multiple therapeutic areas
• Ability to coordinate as primary CRC on at least 6 studies of medium to high complexity, as well as back-up CRC on other studies when needed
• Conducts 1:1 meetings and annual reviews with site staff
• Assists in the development of the annual site roadmap
• Completes all protocol related training
• Performs quality control checks on source documentation and regulatory
• Works closely with Quality Assurance Department to ensure quality at site; creates processes and CAPAs to improve trends
• Performs patient/research participant scheduling
• Collects patient/research participant history
• Collects and maintains source documentation
• Performs data entry and query resolution
• Supports the collection and review of required essential study documents and reports.
• Order supportive study supplies (e.g., contracts, IXRS, lab kits, nonclinical supply materials, imaging and laboratory handling manuals, etc.).
• Adheres to an IRB approved protocol
• Obtains informed consent of research subjects
• Supports the safety of research subjects, report adverse events.
• Coordinates protocol related research procedures, study visits, and follow-up
• Facilitates site qualification, study initiation, and monitoring visits, and study close-out activities
• Ensures proper collection, processing, and shipping of laboratory specimens
• Attends training(s) on leadership, communication, and other topics to help in the management of teams, as required
• May be asked to perform special project responsibilities and travel to other CCT locations when needs arise
• Complies with IQVIA, CCT, Clinic, and Sponsor policies, standard operating procedures (SOPs) and guidelines
• Performs other duties as assigned

Site Manager

Director

• Provide direction and suggestions to the NAMs regarding Client expectations
• Participate as part of the RADS management team in client meetings
• Ensure that the Project Leads & NAMs are presenting the clients product to their assigned accounts
• Analyze and prepare NAM and Client Lead performance evaluations
• Assist Client Leads in ensuring the company is meeting client’s expectations and goals
• Assist with Business Development as needed, most often as a subject matter expert

Field Director – Market Access

Technical Project Manager

• Own and deliver complex, high-risk projects from initiation through closure, ensuring scope, schedule, quality and financial objectives are achieved.
• Validate and approve project scope, plans, schedules, resourcing and delivery approaches for assigned projects and programmes.
• Act as the primary escalation point for internal and external stakeholders, ensuring effective communication, governance and reporting for your team.
• Manage project budgets, forecasts and commercial performance, ensuring adherence to change control processes and financial targets.
• Identify, assess and mitigate delivery, financial and operational risks; develop and implement quality and risk management plans.
• Ensure all project work is delivered in accordance with organisational SOPs, policies, regulatory requirements and contractual obligations.
• Provide direct line management to Project Managers, including work allocation, performance management, coaching and professional development.
• Lead a high-performing project management team, driving delivery excellence, consistency and continuous improvement.
• Support recruitment, onboarding and capability development of Project Management resources.
• Drive adherence to project delivery standards, governance frameworks, KPIs and metrics across the team.
• Conduct periodic audits and reviews to ensure projects are delivered against agreed guidelines, processes and quality standards.
• Act as a Project Management ambassador, promoting best practices and effective collaboration across cross-functional teams.