IQVIA

Associate Director, Program Management – Patient Support Services

IQVIA

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

About the role

  • Responsible for manufacturer program operations and client relationship.
  • Supervise and coordinate daily workflow with leadership.
  • Understand and coordinate all patient assistance program requirements with appropriate departments.
  • Examine metrics and reporting daily for all program activity and ongoing trending.
  • Facilitate data requirements between clients and third parties.
  • Facilitate communication and collaboration for all program changes and updates between all departments.
  • Responsible for program specific SOP management and documentation processes.
  • Assist with program change requests for PRM updates.
  • Present on demand data to Executive Team as requested.
  • Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment.
  • Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions.
  • Responsible as program SME at business reviews.
  • Responsible to continuously look for ways to improve program.

Requirements

  • Bachelor’s Degree
  • Previous management experience required
  • 5 years related experience in the service and/or information industries
  • High regard for service, be very personable and compassionate
  • Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors
  • Ability to work in a fast paced, ever-changing environment
  • Ability to manage and track data for a sophisticated and often complex data process.
  • Must reside in country where the job is posted.
Benefits
  • Health insurance
  • 401(k)
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementmetrics analysisreportingSOP managementprogram operationsprogram change requestsdata tracking
Soft Skills
communicationcollaborationleadershippersonablecompassionateadaptabilityproblem-solving
Certifications
Bachelor’s Degree