IQVIA

Client Service Director – Marketing and Brand Promotion

IQVIA

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Massachusetts • United States

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Salary

💰 $61,200 - $153,000 per year

Job Level

Lead

About the role

  • Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content
  • Prepare and deliver client presentations in a manner that effectively showcases the featured content
  • Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring
  • Monitor project to guarantee adherence and pull-through of client strategy
  • Supervise and train junior staff members as applicable
  • Contribute to enhanced customer service through timeliness and quality of communications and deliverables
  • Develop and assist with preparation of client pitches, presentations, and metrics
  • Manage faculty recruitment, engagement, and relationships on behalf of clients
  • Maintain regular contact with client to ensure expectations are met
  • Plan, schedule, organize team members, and prepare client update agendas and summaries

Requirements

  • 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency
  • 1+ year(s) of experience in a pharmaceutical/healthcare promotional role preferred
  • Bachelor's or Master's degree required, preferably with emphasis in Marketing, Business, or Science
  • Experience using Veeva is highly preferred
  • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)
  • Experience with Basecamp or similar project management systems is preferred
  • Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships
  • Strong organization, time management, and project management skills
  • Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson
  • Ability to travel to meet with stakeholders as necessary (up to 25% of time)
Benefits
  • health insurance
  • 401(k) matching
  • paid time off
  • flexible work arrangements
  • professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementquality assuranceSOP creationbudget monitoringclient presentationsmetrics preparationfaculty recruitmentdigital content managementinteractive content managementcustomer service
Soft Skills
communicationorganizationtime managementrelationship buildingteam supervisiontrainingclient engagementpresentation skillsplanningcoordination
Certifications
Bachelor's degreeMaster's degree