IQVIA

Senior Client Service Manager, Large Pharma

IQVIA

full-time

Posted on:

Location Type: Hybrid

Location: Wayne • New Jersey • North Carolina • United States

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Salary

💰 $73,000 - $249,600 per year

Job Level

Senior

About the role

  • Partner with the Account sales community to support account planning, pipeline management, and sales strategy execution
  • Contribute to the development of proposals, pricing models, and client presentations by gathering insights, data, and delivery inputs
  • Track renewal cycles and potential new opportunities, supporting pre-sales coordination and proposal development
  • Provide operational and commercial insights to inform go-to-market strategies and account growth initiatives
  • Help ensure alignment between sales strategy and delivery execution, fostering seamless client handoffs and consistent messaging
  • Serve as a key point of contact with non-executive clients
  • Build and maintain relationships with key client business stakeholders
  • Support in maintaining executive-level visibility by preparing reports, updates, and business reviews
  • Coordinate client communications, ensuring timely responses to operational inquiries and information requests
  • Serve as a reliable, day-to-day contact for client stakeholders on contract, billing, and operational matters
  • Oversee contract and commercial governance across Master Service Agreements, Service Level Agreements, Third Party Agreements, and amendments, coordinating with Legal, Finance, and Delivery teams
  • Track and analyze key account performance indicators, revenue trends, and forecasts to support business reviews and strategic decision-making
  • Prepare materials for quarterly business reviews (QBRs) and client meetings, highlighting performance, progress, and opportunities
  • Monitor pricing models, rate cards, and revenue mechanics to ensure billing accuracy, margin integrity, and compliance with client agreements
  • Ensure CRM, forecasting, and pipeline data accuracy in alignment with internal governance and reporting standards
  • Collaborate with Sales, Finance, Legal, and Delivery teams to improve workflows, resolve billing or contract issues, and enhance overall account operations
  • Identify and drive opportunities to streamline account processes, strengthen commercial rigor, and elevate the client experience
  • Lead coordination across account teams and contribute to the development of Large Pharma account strategies and growth initiatives
  • Mentor junior account staff and drive consistent, high-quality account operations and client engagement.

Requirements

  • Bachelor’s degree in Life Sciences, Business Administration, or related field; advanced degree preferred
  • 7+ years of experience in account management, client operations, or business development within the pharmaceutical, life sciences, or healthcare sector
  • Proven ability to manage contracting processes and client procurement relationships
  • Strong analytical, organizational, and problem-solving skills with attention to detail
  • Excellent communication, interpersonal, and relationship-building capabilities
  • Proficiency with CRM platforms (e.g., Salesforce) and financial tracking tools
  • Comfortable working in a matrixed, fast-paced environment with multiple internal and external stakeholders
  • Strong PowerPoint and Excel skills, with the ability to synthesize data into actionable insights.
Benefits
  • Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered
  • range of health and welfare and/or other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient operationsbusiness developmentcontract managementdata analysispricing modelsrevenue forecastingperformance indicatorsproposal developmentgo-to-market strategies
Soft Skills
analytical skillsorganizational skillsproblem-solving skillscommunication skillsinterpersonal skillsrelationship-buildingmentoringcollaborationattention to detailclient engagement