Content Design Quality Specialist
IQVIA
full-time
Posted on:
Location Type: Hybrid
Location: Reading • United Kingdom
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About the role
- Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (Content Design Specialists. Project Managers, Quality team, External Vendors, Talent Managers, etc.)
- Analyze formatting quality issues and work on global and local improvement plans with Content Design Team
- Lead root cause analyses and corrective actions & preventive actions for Content Design resources
- Participate in meetings with vendors to address formatting quality issues and preventive actions
- Support Talent Mangers and Quality Team in anticipating and dealing with quality issues
- Flag potential resources for promotion or demotion based on quality results
- Identify quality verified resources for Content Design Team
- Drive global quality strategy and establish tools to monitor the quality of formatting work
- Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function
- Contribute to conceive developments/enhancements and best practices in formatting quality
Requirements
- 3-5 years’ experience as a Quality Specialist or Content Design Specialist (formatter) and/or dealing with multilingual projects.
- Familiar with Content Design/formatting process and challenges (ideally experience as content design specialist/DTPer)
- Mediation/negotiation skills in working with people from different countries and cultures
- Ability to multitask and quickly adapt to change
- High level of commitment and motivation is essential
- Higher education in translation-related studies, or equivalent experience
- Excellent oral, written, and interpersonal communication skills in English
- Extensive knowledge of Formatting Monitoring processes
- Proven skills of analysis, time management, organization, and attention to detail.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality feedback reportsroot cause analysiscorrective actionspreventive actionsformatting quality issuesSOP creationformatting monitoring processescontent designmultilingual projectscontent design specialist
Soft skills
mediation skillsnegotiation skillsmultitaskingadaptabilitycommitmentmotivationoral communicationwritten communicationinterpersonal communicationattention to detail