Customer Experience Analyst, CX
Be - Bilingual Education
Clinical Project Support Specialist
IQVIA
full-time
Posted on:
Location: 🇧🇷 Brazil
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Google Cloud Platform
About the role
- Provide project related support and assistance for assigned project(s) and project teams with minimal supervision
- Ensure work is conducted in accordance with SOPs, policies, GCP, and applicable regulatory requirements
- Establish and maintain all project documentation including files, records, and reports according to scope of work and SOPs
- Assist with periodic review/audit of files for accuracy and completeness
- Coordinate and track information, communications, documents, materials, and supplies for assigned projects
- Update and maintain internal systems, databases, tracking tools, timelines, and project plans with project specific information
- Identify and escalate discrepancies in project tracking data, timesheet coding, expense billing, and financial interpretation
- Prepare and distribute status, tracking and project finance reports; assist project managers with budget allocation and invoice approvals
- Prepare presentation materials and coordinate project team and customer meetings including logistics
- Serve as primary backup contact for internal project team and external stakeholders as designated by project manager
- Undertake project management activities as directed and train/mentor more junior project support staff
Requirements
- Bachelor's Degree in life sciences or other related field is ideal
- Typically requires 0 - 2 years of prior relevant experience
- Previous experience managing eCOA's or another electronic software would be beneficial
- Previous project management experience is ideal
- Good communication and interpersonal skills
- Results and detail-oriented approach to work delivery and output
- Good planning, time management, and prioritization skills
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients
