Customer Support

• Introduce Nomus University to new clients.
• Resolve customer tickets related to Nomus University.
• Monitor customer success metrics.
• Track the progress of implementation projects for clients.
• Proactively contact clients and hold follow-up meetings to listen to their questions, feedback and suggestions, and assist them.
• Propose actions for clients who are struggling to progress in the project.
• When a project is successful, evaluate the reasons for success and share best practices with the team.
• Contact and meet with clients who request cancellation, evaluate why we failed and try to reverse the cancellation.
• Monitor cases of disengaged clients.
• Maintain communication with other departments at Nomus to ensure the client is supported.

Customer Success Analyst

Servicetechniker, Kundenservice, Außendienst

Financial Support Specialist

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation