IPV7

Analyst

• Monitor network assets and track alarms generated by monitoring tools.
• Work on resolving low- to medium-complexity logical network issues.
• Perform initial analysis and basic troubleshooting in network environments.
• Escalate and dispatch client technical teams in response to alarms or tickets.
• Contact carriers and third-party circuit providers when necessary.
• Provide customer support via phone, multichannel platforms, and other support channels.
• Document incidents, procedures, and network diagrams.
• Support analytical teams with low- to medium-complexity technical requests.
• Participate in technical, operational, and ongoing professional development training.

Monitoring Analyst – Night Shift

Network Engineer

• Design, configure and optimize network architectures for ISPs.
• Perform advanced troubleshooting of L2, L3, BGP, MPLS and multiservice networks.
• Configure and manage network equipment (routers, switches, OLTs, firewalls) and servers.
• Deploy and maintain services such as DNS, RADIUS, Looking Glass and monitoring platforms.
• Lead technical projects such as expansions, migrations, audits and standardizations.
• Work with network monitoring, observability and security, including event analysis, risk mitigation and traffic anomaly detection (e.g., DDoS).
• Support customers in technical meetings and pre-sales activities with a consultative approach.
• Produce technical documentation, support internal training and contribute to industry standards and best practices.

Monitoring Analyst – Night Shift

Senior Network Specialist