Senior Project Manager, Customer Experience
Ipsos North America
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
Job Level
About the role
- oversee the execution of customer experience programs on the Medallia platform
- manage change requests from planning to delivery
- provide platform expertise and project recommendations
- proactively identify and address potential challenges
- ensure projects are delivered on time, within budget, and to high standards
- prioritise tasks effectively to meet deadlines
- guide others in project management best practices
- contribute to business growth by preparing cost estimates
- maintain consistent client satisfaction
Requirements
- proven quantitative project management experience at a Senior Project Manager level
- demonstrated eagerness to learn and develop a career in project management
- technical mindset with experience in quantitative project management
- client-facing experience in full-service, end-to-end project management roles
- proactive approach to expanding knowledge and driving continuous improvement
- strong client management skills
- excellent communication skills, both written and verbal
- exceptional organisational skills with ability to manage multiple tasks
- strong financial acumen including managing budgets
- understanding of AI and machine learning in market research
Benefits
- 25 days annual leave
- pension contribution
- income protection
- life assurance
- health & wellbeing benefits
- financial benefits
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quantitative project managementproject management best practicescost estimationbudget managementAImachine learning
Soft Skills
client managementcommunicationorganisational skillsproactive approacheagerness to learntime management