Ipsos North America

Senior Research Analyst, Channel Performance

Ipsos North America

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $65,000 - $72,000 per year

Job Level

Senior

About the role

  • Focus on executional excellence with increased independence
  • Support multiple projects and gradually builds increased responsibility and independence
  • Understand the project lifecycle and manages projects from client approval to deliverables with project lead oversight
  • Collaborate with internal partners and project lead in project execution
  • Manage project timelines
  • Work with senior team members to understand the business needs of the client and translate them into an appropriate research design
  • Support multiple projects/priorities and work towards resolving problems that arise
  • Write shopper questionnaires and quizzes
  • Test survey materials and data portal updates
  • Work closely with colleagues in our field and tech teams on all aspects of research execution
  • Accept responsibility for the accuracy, thoroughness, quality, and timeliness of client deliverables
  • As role progresses there may be opportunities to serve as the day-to-day lead on small projects
  • Participate in mentorship of new Analysts and Interns. This may include shadowing on projects and providing guidance on tasks throughout the project lifecycle
  • Manage internal project partners with increased independence, in order to help keep the project/tasks on schedule and within scope
  • Participate in initiatives that support our service line (i.e. growth/new product/employee training & engagement).

Requirements

  • Completed Bachelor’s Degree in related field
  • 1-2 years of market research experience; customer experience research an asset
  • Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
  • Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
  • Data savvy with a strong attention to detail and accuracy
  • Basic knowledge of SPSS and/or other quantitative reporting tools
  • Prior experience using Sassie or any other related mystery shopping platforms a plus
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
  • Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
  • Thrives within a team environment
  • Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
Benefits
  • Career Development
  • Exceptional benefits package (including generous PTO, healthcare plans, wellness benefits)
  • Flexible workplace policy
  • Strong collaborative culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market researchcustomer experience researchproject managementdata analysisquestionnaire designquantitative reportingbudget managementMS ExcelMS PowerPointSPSS
Soft Skills
organizational skillsattention to detailclient service orientationself-directedteam collaborationcommunication skillsinterpersonal skillspresentation skillsproblem-solvingmentorship