Ipsos North America

Senior Market Research Manager – Customer Experience

Ipsos North America

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $85,000 - $95,000 per year

Job Level

Senior

About the role

  • Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports
  • Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner
  • Build and maintain relationships with key clients by responding to queries and providing updates per client requests
  • Coordinate and manage data entry of project costs into our internal costing program based on research target specifications
  • Maintain project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle

Requirements

  • Completed Bachelor’s Degree in related field, master’s level education an asset
  • 4-5 years of market research experience; customer experience research an asset
  • Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
  • Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
  • Data savvy with a strong attention to detail and accuracy
  • Basic knowledge of SPSS and/or other quantitative reporting tools
  • Prior experience using Voice of The Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus
  • Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
Benefits
  • Career Development
  • Generous PTO
  • Healthcare plans
  • Wellness benefits
  • Flexible workplace policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
market researchcustomer experience researchdata analysisquestionnaire writingresearch designdata entrybudget managementquality assuranceSPSSquantitative reporting
Soft Skills
organizational skillsattention to detailcommitment to accuracycommunication skillsinterpersonal skillspresentation skills
Certifications
Bachelor's DegreeMaster's Degree