Field Service Technician
Ipsen USA
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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About the role
- Performs service work assignments as directed by the HUB Lead or Regional Service Manager.
- Installs new equipment and repairs existing equipment at customer's facility.
- Completes service jobs of heat treatment equipment at the customer site.
- Reviews equipment reports and documentation from the customer and other field representatives.
- Coordinates problem-solving activities through central support structure.
- Accurately and timely records hours worked, job assignments, and submits expense reports.
- Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings.
- Works safely and follows all Ipsen safety protocols and policies.
Requirements
- High School Diploma or GED equivalent required.
- 2 years of related industrial equipment operation, maintenance, or control systems and/or 2-year technical certification.
- Ability to respond to questions from groups of managers, clients, customers, and the general public.
- Ability to promote a professional appearance and represent Ipsen positively.
- Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy.
- Ability to travel up to 90% of the time, mostly domestic with occasional international.
- Possess mechanical and/or electrical aptitude and skills.
- Good problem-solving and troubleshooting skills with hands-on mentality.
- Ability to work independently with minimal supervision and key decision-making skills.
Benefits
- Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
- 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
- Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
- Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
industrial equipment operationmaintenancecontrol systemsmechanical aptitudeelectrical aptitudeproblem-solvingtroubleshootingheat treatment equipment installationequipment repairdocumentation review
Soft Skills
communicationindependencedecision-makingprofessional appearancecustomer serviceteam collaborationtime managementadaptabilitytrainingsafety awareness
Certifications
High School DiplomaGED equivalent2-year technical certification