IPS Technology Services IPSTS

Customer Support

• Provide end-user desktop troubleshooting and support for a diverse range of devices and systems.
• Manage office PC, laptop, network, and peripheral troubleshooting, ensuring minimal downtime.
• Utilize ticket management software to track and resolve support issues efficiently.
• Operate and support video-teleconference equipment for meetings.
• Ensure compliance with HIPAA/HITECH regulations when handling sensitive data.
• Offer direct, in-person technical support to executive-level clients and administrators.
• Manage and prioritize support calls for optimal service delivery.
• Train and guide team members on technical support best practices.

Senior Desktop Support Specialist – HIPAA/HITECH Compliance

Business Analyst

• Lead elicitation sessions using various requirements gathering methods
• Create process and value stream models for 'as-is' and 'to-be' processes
• Develop reports, presentations, and business cases for stakeholders
• Create user stories and test cases to capture and track requirements
• Develop prototypes using design tools like Axure or Figma
• Collaborate with business users for requirements gathering on Siebel CRM

Business Analyst – Expert

ServiceNow

• Delivering end-to-end implementations
• Designing scalable solutions
• Building integrations
• Automating workflows
• Ensuring strong governance and performance

Cloud Computing Specialist – ServiceNow, CSM

Project Manager

• Provide leadership and direction to project teams
• Develop and manage formal project plans
• Assign tasks and responsibilities to project team members
• Track project-related costs and prepare status reports

Backend Engineer

• Design and implement scalable multitier applications using OOP and SOA methodologies.
• Utilize JAVA Development Kit to develop high-performance applications.
• Create web interfaces using JSF/JSP, HTML, CSS, and JavaScript.
• Develop database applications with JPA and Hibernate, leveraging Oracle or SQL Server.
• Integrate messaging systems for effective communication within applications.
• Collaborate on projects involving criminal justice processing systems.

Senior Desktop Support Specialist – HIPAA/HITECH Compliance

Business Analyst – Expert

Cloud Computing Specialist – ServiceNow, CSM

Project Manager

Java/JEE Developer