Senior Desktop Support Specialist – HIPAA/HITECH Compliance

IPS Technology Services IPSTS

Sr. Desktop Support Specialist at IPS Technology Services, supporting desktop systems and IT services.

Posted 6/3/2026full-timeAlbany • New York • 🇺🇸 United StatesSenior💰 $50 per hourWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide end-user desktop troubleshooting and support for a diverse range of devices and systems.
Manage office PC, laptop, network, and peripheral troubleshooting, ensuring minimal downtime.
Utilize ticket management software to track and resolve support issues efficiently.
Operate and support video-teleconference equipment for meetings.
Ensure compliance with HIPAA/HITECH regulations when handling sensitive data.
Offer direct, in-person technical support to executive-level clients and administrators.
Manage and prioritize support calls for optimal service delivery.
Train and guide team members on technical support best practices.

Requirements

What you’ll need

78 Months - Technical experience in end-user desktop troubleshooting and support.
78 Months - Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now)
72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment.
72 Months - Experience with the Microsoft Suite of products as well as Desktop O/S.
48 Months - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
48 Months - Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)
48 Months - Experience in a customer service related support position providing direct, in- person technical support to Executive level clients/customers and administrators
48 Months - Experience managing and prioritizing support calls
24 Months - Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account IPS Technology Services IPSTS Website LinkedIn All Job Openings 11 - 50 employees Founded 2004 🤝 B2B 🏢 Enterprise 🎯 Recruiter B2B
Enterprise
Recruitment IPS Technology Services IPSTS is a Michigan-based IT services firm that provides custom application development, cloud and e-commerce solutions, mobile and SharePoint development, AI and business intelligence, and IT outsourcing. The company also offers healthcare and engineering IT consulting (HIPAA, ICD-10, Meaningful Use), CIO advisory, and IT staffing/recruitment services aimed at helping enterprises fill technical gaps and improve operational efficiency and productivity. Senior Desktop Support Specialist – HIPAA/HITECH Compliance 🔥 2 minutes ago 🏢🏡 Albany – Hybrid 💵 $50 / hour ⏰ Full Time 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide end-user desktop troubleshooting and support for a diverse range of devices and systems.
Manage office PC, laptop, network, and peripheral troubleshooting, ensuring minimal downtime.
Utilize ticket management software to track and resolve support issues efficiently.
Operate and support video-teleconference equipment for meetings.
Ensure compliance with HIPAA/HITECH regulations when handling sensitive data.
Offer direct, in-person technical support to executive-level clients and administrators.
Manage and prioritize support calls for optimal service delivery.
Train and guide team members on technical support best practices. 🎯 Requirements
78 Months - Technical experience in end-user desktop troubleshooting and support.
78 Months - Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now)
72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment.
72 Months - Experience with the Microsoft Suite of products as well as Desktop O/S.
48 Months - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
48 Months - Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)
48 Months - Experience in a customer service related support position providing direct, in- person technical support to Executive level clients/customers and administrators
48 Months - Experience managing and prioritizing support calls
24 Months - Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

end-user desktop troubleshootingPC troubleshootinglaptop troubleshootingnetwork troubleshootingprinter troubleshootingticket management softwarevideo-teleconference equipment supportMicrosoft SuiteDesktop O/Sinternet-based teleconference software

Soft Skills

technical support best practicescustomer servicecommunicationteam trainingprioritizationproblem-solvingself-managementin-person supportservice deliveryclient interaction