We're i Postal1 and we're in growth mode!
iPostal1
We're i Postal1 and we're in growth mode!
iPostal1
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer inbound calls from customers in a prompt and professional manner
- Identify the type of assistance needed
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations
- Actively engage customers in on-line chat context
- Support customers via phone, chat, and email
- Participate in a two-week paid training starting on Day 1
- Additional duties as assigned including handling escalations, team supervision, analytics and reporting
Requirements
- Comfortable supporting customers via the phone, on chat and through email
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Able to think on your feet and have a positive, team-oriented attitude
- Previous experience in a customer service-oriented role
- Willingness to work in-office in Jacksonville, Florida
- Willingness to attend two-week, paid training starting on Day 1
