Process Analysis & Documentation
Conduct As-Is and To-Be process mapping using BPMN and agreed modelling standards
Analyse existing workflows, identify inefficiencies and propose improvements
Develop & maintain process documentation, ensuring updates follow internal governance and version control
Conduct deep-dive workshops with functional leads to capture current-state processes across global operations.
Develop clear, standardised process maps and supporting documentation that serve as the single source of truth for the organisation.
Maintain the Group Process Repository, ensuring all documentation is version-controlled and reflects the latest operational standards.
Lead and contribute to continuous improvement initiatives.
Perform root-cause analysis to resolve recurring issues and support reduction of operational waste.
Standardise processes across business units and regions, ensuring adherence to governance frameworks.
Engage with process owners, product owners, and cross-functional business teams.
Facilitate workshops, requirements sessions, and decision-making forums.
Support change impact assessments, user readiness, and training activities.
Support ERP, ITSM, and workflow system enhancements by translating business needs into functional requirements.
Contribute to UAT planning, execution, and defect resolution.
Collaborate with IT and technical teams on integrations, automations, and process intelligence solutions.
Manage process-related workstreams within wider transformation initiatives.
Produce training materials, SOPs, and user documentation as required. Track project progress and communicate effectively with stakeholders.

Requirements

Bachelor’s degree in Business, IT, Engineering, or a related discipline
Equivalent experience in business analysis or process improvement will be highly advantageous
Master’s degree desirable.
2 to 5 years of experience in business process analysis, operational excellence, continuous improvement, or similar transformation-focused roles.
Experience with ERP, CRM, or ITSM system implementations.
Proven track record delivering measurable process improvements.
Experience working across global/matrix organisations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process analysisprocess mappingBPMNroot-cause analysiscontinuous improvementUAT planningfunctional requirementsversion controlworkflow system enhancementsprocess documentation

Soft Skills

communicationcollaborationfacilitationstakeholder engagementorganizational skillsproblem-solvingleadershiptrainingworkshop facilitationdecision-making