IPConfigure Inc.

Support Engineer

• Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
• Analyze customers’ problems and develop solutions to meet their needs.
• This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
• Continually learn technologies and develop deep expertise in IPConfigure products.
• Apply that knowledge to real-world customer problems.
• Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.
• Build servers that customers have ordered and install required software.
• Cycle new cameras through the lab for testing.
• Install network switches and run cables.
• Visit customer sites and troubleshoot issues if remote access is not available. Limited travel may be required to support company events.

Technical Support Engineer – Video Management Software

Backend Engineer

• Participate in a well-defined Agile software development process with other senior developers.
• Develop high quality, well-designed application code for features and system components.
• Participate in feature design, ensuring a balance between business and technology requirements.
• Deliver code as scheduled that adheres to the design.
• Find root causes of defects in features.
• Adhere to coding practices designed to promote code reuse and standardization.
• Provide time and resource estimates for own feature areas.
• Identify risks and mitigation strategies.

IPConfigure Inc.

Technical Support Engineer – Video Management Software

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