IPConfigure Inc.

Support Engineer

• Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
• Analyze customers’ problems and develop solutions to meet their needs.
• Continually learn technologies and develop deep expertise in IPConfigure products.
• Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.
• Build servers that customers have ordered and install required software.
• Cycle new cameras through the lab for testing.
• Install network switches and run cables.
• Visit customer sites and troubleshoot issues if remote access is not available.

Software Technical Support Engineer

Sales Engineer

• Assist the sales team in identifying customer needs and providing tailored solutions.
• Conduct product demonstrations and technical presentations to potential customers.
• Collaborate with engineering teams to ensure alignment of product capabilities with customer requirements.
• Provide ongoing support and training to customers during the onboarding process.
• Provide support in the development and delivery of proposals, RFPs, and RFIs.
• Assist in the design and implementation of customer solutions.
• Act as a liaison between the sales team and the engineering department for technical questions.
• Gather feedback from customers to assist in product development and improvement.
• Travel to customer sites for meetings, presentations, and installations as needed.