Software Technical Support Engineer

IPConfigure Inc.

Software Technical Support Engineer providing enterprise video management solutions at IPConfigure. Responsible for troubleshooting complex customer video management issues with technical guidance.

Posted 6/1/2026full-timeNorfolk • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

FirewallsJavaScriptLinuxSQL

About the role

Key responsibilities & impact

Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
Analyze customers’ problems and develop solutions to meet their needs.
Continually learn technologies and develop deep expertise in IPConfigure products.
Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
Identify and report both software bugs and customer suggestions.
Build servers that customers have ordered and install required software.
Cycle new cameras through the lab for testing.
Install network switches and run cables.
Visit customer sites and troubleshoot issues if remote access is not available.

Requirements

What you’ll need

Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
Networking background.
Experience with Linux OR Windows system administration.
Ability to build and troubleshoot servers.
Customer support experience with over the phone and face to face communication.
Debugging, troubleshooting skills are required.
Strong problem solving skills are essential.
Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.

Benefits

Comp & perks

Industry competitive salaries based on experience.
Generous PTO and Work From Home Policy.
Health, Vision, Dental, and Life insurance policies.
Flexible Spending Account and Health Saving Account.
401K with company match.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxWindows system administrationserver buildingtroubleshootingdebuggingNetworkingTCPUDPFirewallsSQL Server

Soft Skills

excellent written communicationexcellent spoken communicationself-motivatedtarget orientedteamworkownershipproblem solving