IP Corporation

Customer Support

• Serve as a primary contact for customer inquiries via phone, email, and online portals
• Process orders, track shipments, and resolve issues related to delivery, billing, or product availability
• Build strong relationships with customers by understanding their needs and providing accurate, helpful information
• Collaborate with sales, logistics, and warehouse teams to ensure customer satisfaction and timely order fulfillment
• Maintain up-to-date knowledge of NAC’s products, services, and processes
• Document customer interactions in CRM systems and help identify recurring issues or trends
• Support account managers with customer follow-ups and proactive service initiatives

Customer Support Specialist

System Administrator

• Administer and maintain Active Directory (users, groups, GPOs, DNS, DHCP)
• Manage Azure Entra ID (identity lifecycle, SSO, MFA, conditional access)
• Support hybrid identity integrations and directory synchronization
• Administer and support virtualized environments (VMware or equivalent)
• Perform server provisioning, patching, upgrades, and lifecycle management
• Monitor system performance, availability, and capacity
• Develop and maintain PowerShell scripts for automation, reporting, and operational efficiency
• Implement and maintain security best practices (least privilege, MFA, patching)
• Support endpoint protection, EDR, vulnerability remediation, and incident response
• Assist with audits, access reviews, and security improvements
• Perform network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
• Support VLANs, switching, firewall rules, VPN connectivity, and secure Wi‑Fi
• Collaborate with network and security teams on infrastructure changes
• Participate in infrastructure projects, migrations, and upgrades
• Document systems, procedures, and changes clearly and consistently
• Provide Tier‑2/3 escalation support and mentor junior team members

Customer Support Specialist

Mid-Level Systems Administrator