IOSH

Client Services Representative

• Provides administrative support across the Commercial Development team
• Guides customers and colleagues through the process and requirements for application, approval, and licencing of training providers and trainers
• Offers administrative support to the sales teams for Tailored Course Approvals and Instructional Design agreements
• Uses a variety of communication tools such as email, telephone and team’s meetings
• Follows internal policies and processes accurately and efficiently
• Delivers excellent administration and customer service to both internal and external stakeholders
• Takes ownership of customer enquiries relating to IOSH procedures, criteria and training products
• Resolves issues to support projects such as the introduction of digital platforms for workbooks and certification.

Client Support Executive – FTC

QA Engineer

• Lead the Quality Assurance Team within the Awarding Organisation function
• Ensure compliance and quality of assessment and delivery networks for qualifications
• Manage and coordinate the lifecycle of assessed provision from registration to certification
• Ensure adherence to education regulatory requirements through approvals, audits, and monitoring of centres/providers
• Coach colleagues to improve regulatory understanding and service delivery
• Produce regular and ad hoc reports to inform management decision-making and drive continuous improvement

Client Support Executive – FTC

Quality Assurance Team Leader