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Client Support Executive – Training
IOSHClient Support Executive providing administrative support and guidance to customers at IOSH. Collaborate with teams to deliver exceptional customer service and resolve inquiries efficiently.
About the role
Key responsibilities & impact- Provide administrative support across the Commercial Development team
- Guide customers and colleagues through application, approval, and licensing processes
- Support sales teams for Tailored Course Approvals and Instructional Design agreements
- Resolve customer inquiries relating to IOSH procedures, criteria, and training products
- Deliver excellent administration and customer service to both internal and external stakeholders
- Collaborate with like-minded individuals in a supportive work environment
Requirements
What you’ll need- Customer Service experience with excellent communication skills
- Experience of working in a fast-paced environment
- Experience of time management and organisation skills with the ability to multi–task and prioritise effectively to meet deadlines.
- Administration experience
- Knowledge of proficient use of MS Office and internal CRM systems.
Benefits
Comp & perks- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrationcustomer servicetime managementorganizationmulti-taskingprioritizationMS OfficeCRM systems
Soft Skills
communicationcollaboration