Field Operations Specialist
IONITY
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Responsible for the operational coordination of IONITY’s Europe-wide fast-charging network.
- Act as a central interface between monitoring systems, Field Service Engineers, service partners, hardware manufacturers, and internal stakeholders.
- Ensure continuous operation of the charging network through virtual monitoring and proactive operational support across all operating countries.
- Use monitoring tools, Power BI dashboards, and the ticketing system to track performance, incidents, and KPIs.
- Analyse and interpret operational data to identify trends, risks, and improvement opportunities.
- Take end-to-end responsibility for tickets, including qualification, prioritization, coordination of actions, escalation, documentation, spare-part tracking, and final closure.
- Coordinate interventions for both warranty and out-of-warranty cases.
- Support the commissioning of new charging sites.
- Contribute actively to teamwork within the Field Operations Coordination Team through close cooperation, knowledge sharing, and mutual support.
Requirements
- Education: in the technical background, Bachelor or Master level
- Fluent in English is mandatory; additional languages are considered an advantage.
- Solid technical understanding of charging infrastructure and the e-mobility business, including operational processes.
- Experience working with charging hardware and related systems is an advantage.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisoperational supportticketing system managementperformance trackingKPI analysischarging infrastructuree-mobility processes
Soft Skills
teamworkcommunicationcoordinationproblem-solvingknowledge sharing