Associate Director, Patient Education Manager – Great Lakes Region
Ionis Pharmaceuticals, Inc.
full-time
Posted on:
Location Type: Remote
Location: Illinois • Kentucky • United States
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Salary
💰 $165,000 - $188,022 per year
Job Level
About the role
- Deliver disease state and product education regarding Ionis brand(s) and their approved indication(s) using approved training/education materials to support and empower patients/caregivers as they navigate the treatment journey
- Educate account nurses and office staff, when requested, on the role and service model of the Patient Education Manager to support patients (coordinated with other field-based representatives)
- Serve as a liaison to access teams and partners to address patient specific needs
- Contributes to and engages with cross-functional team in a highly integrated way
- Demonstrates commitment to the regional team by sharing perspectives, territory insight, and recommends strategies to integrate perspectives across patient education solutions
- Responsible for delivery of approved education programs (in person and webinar) to patients, families, and caregivers
- Participate in ongoing refinement of patient engagement strategy and educational materials to increase awareness and optimize service offerings
- Respond to customer inquiries, provide appropriate education and support and triages to available resources
- Meet documentation requirements to facilitate tracking of critical metrics
- Complete all requisite training and ensure full compliance with all applicable corporate and industry policies
- In collaboration with the Corporate Affairs teams, share advocacy insights from regional and local levels
- Identify, develop, and execute a multidisciplinary team approach for the company/disease to help execute a successful launch
Requirements
- A minimum of a bachelor’s degree from an accredited University or College is required
- A successful candidate will have an advanced scientific training or academic credentials establishing strong clinical acumen (Registered Nurse required)
- Knowledge and experience with genetic conditions highly desirable
- Demonstrated ability to work cross-functionally and cross-collaboratively with multiple internal and external stakeholders
- At least 12 years of related experience, including supporting patients within Rare Disease
- At least 2+ years field-based experience in biopharmaceutical industry preferred
- Proven track record of delivering results that meet or exceed targeted objectives
- Knowledge of insurance and payor landscape and US reimbursement process
- Prior product launch experience preferred
- Ability to work quickly and flexibly with resource constraints, exhibiting a results-driven mindset
- Ability to work both independently and collaboratively with a diverse team
- A curious learner who is eager to listen, has the courage to ask bold questions and influence via strong interpersonal and communication skills
- Ability to travel up to 30% as necessary
- Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
- Excellent written and verbal skills, fluency in Spanish is preferred but not required
- A passion for patient care and exceptional attention to detail of policies and procedures to always ensure zero-exception compliant operations.
Benefits
- Ionis offers an excellent benefits package!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical acumenpatient educationbiopharmaceutical industry experienceknowledge of genetic conditionsinsurance and payor landscapeUS reimbursement processproduct launch experiencedocumentation requirementsmetrics trackingmultidisciplinary team approach
Soft Skills
cross-functional collaborationresults-driven mindsetindependent and collaborative workinterpersonal skillscommunication skillscuriosityproblem-solvingadaptabilityattention to detailability to manage ambiguity
Certifications
Registered Nursebachelor’s degree