Ionis Pharmaceuticals, Inc.

Associate Director, Patient Education Manager, Great Lakes Region – IL, IN, MI, OH, KY, TN

Ionis Pharmaceuticals, Inc.

full-time

Posted on:

Location Type: Remote

Location: Illinois • Kentucky • United States

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Salary

💰 $165,000 - $188,022 per year

Job Level

Senior

About the role

  • Deliver disease state and product education regarding Ionis brand(s) and their approved indication(s) using approved training/education materials to support and empower patients/caregivers as they navigate the treatment journey
  • Educate account nurses and office staff, when requested, on the role and service model of the Patient Education Manager to support patients (coordinated with other field-based representatives)
  • Serve as a liaison to access teams and partners to address patient specific needs
  • Contributes to and engages with cross-functional team in a highly integrated way
  • Demonstrates commitment to the regional team by sharing perspectives, territory insight, and recommends strategies to integrate perspectives across patient education solutions
  • Responsible for delivery of approved education programs (in person and webinar) to patients, families, and caregivers
  • Participate in ongoing refinement of patient engagement strategy and educational materials to increase awareness and optimize service offerings
  • Respond to customer inquiries, provide appropriate education and support and triages to available resources
  • Meet documentation requirements to facilitate tracking of critical metrics
  • Complete all requisite training and ensure full compliance with all applicable corporate and industry policies
  • In collaboration with the Corporate Affairs teams, share advocacy insights from regional and local levels
  • Identify, develop, and execute a multidisciplinary team approach for the company/disease to help execute a successful launch

Requirements

  • A minimum of a bachelor’s degree from an accredited University or College is required
  • A successful candidate will have an advanced scientific training or academic credentials establishing strong clinical acumen (Registered Nurse required)
  • Knowledge and experience with genetic conditions highly desirable
  • Demonstrated ability to work cross-functionally and cross-collaboratively with multiple internal and external stakeholders
  • At least 12 years of related experience, including supporting patients within Rare Disease
  • At least 2+ years field-based experience in biopharmaceutical industry preferred
  • Proven track record of delivering results that meet or exceed targeted objectives
  • Knowledge of insurance and payor landscape and US reimbursement process
  • Prior product launch experience preferred
  • Ability to work quickly and flexibly with resource constraints, exhibiting a results-driven mindset
  • Ability to work both independently and collaboratively with a diverse team
  • A curious learner who is eager to listen, has the courage to ask bold questions and influence via strong interpersonal and communication skills
  • Ability to travel up to 30% as necessary
  • Excellent written and verbal skills, fluency in Spanish is preferred but not required
Benefits
  • Health insurance
  • 401(k) matching
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical acumenpatient educationgenetic conditions knowledgebiopharmaceutical industry experienceinsurance and payor landscape knowledgeUS reimbursement process knowledgeproduct launch experiencedocumentation requirementsmetrics trackingmultidisciplinary team approach
Soft Skills
cross-functional collaborationinterpersonal skillscommunication skillsresults-driven mindsetflexibilityindependent workteam collaborationcuriositylistening skillsinfluence
Certifications
Registered Nursebachelor’s degree