Build productive and strong relationships with multiple customers and develop connections with stakeholders to understand their unique operational challenges and map these to the value of Sparkrock products.
Engage with customers to understand the current state of system use and pain points, status, and goals around technical, user, and business success.
Create customer-centered success plans and execute Business Reviews.
Collaborate with various internal teams (product, marketing, services) and share customer-centric feedback.
Provide strategic advice to customers based on a thorough understanding of the current Sparkrock products and future roadmap-based improvements, expansions, and add-on solutions.

Requirements

BA/BS required
2+ years of experience working in Customer Success as a CSM or similar
2-5 years of experience working in a Non-Profit or Educational organization in an ERP-related role, or 2+ years in a SaaS company
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
Strong ability to proactively work with customers to leverage our solutions to match their needs.
Proven ability to prioritize and complete tasks quickly in a fast-paced environment
Ability to meet ambitious individual goals to support the company’s growth.
Superior listening and relationship-building skills.
Strong organizational and planning skills.
Extensive experience with ERP and/or CRM software and MS Office.
Ability to cover North American time zones based on client need (i.e. EST to PST).

Benefits

We are 100% remote and global. Live your best life wherever that may be, and never lose out on career opportunities because of it.
Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results and are there for our customers.
We are dedicated to your growth with consistent and meaningful feedback, support in achieving your personal career goals, and access to leading-edge tools, playbooks, and technology to amplify your experience.
Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics.
Stipend to help set up your ideal home office.
Focus on culture: coffee chats, happy hours, cooking classes, book clubs, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Customer Success ManagementERP softwareCRM softwareSaaSBusiness ReviewsCustomer-centered success plans

communicationpresentationinfluencerelationship-buildingorganizational skillsplanning skillslisteningproactive problem-solving

BABS