Ionic Partners

QA Engineer

• Business Requirements Analysis: Analyzing business requirements to understand the testing needs and ensure alignment with business goals.
• Test Design: Designing test cases and strategies that cover all functionalities and scenarios effectively.
• Test Planning: Planning the testing cycles and scheduling to align with the development phases and project timelines.
• Test Writing: Documenting clear and concise test cases and scripts.
• Test Execution: Running tests manually and using automation to identify issues or bugs.
• Test Automation: Developing and maintaining automated test scripts and frameworks to increase testing efficiency.
• Test Results Reporting: Compiling test results, providing insights into the software’s quality, and making recommendations for improvements.
• Defects Management: Managing and tracking defects from identification to resolution, ensuring they are addressed in a timely manner.
• QA Infrastructure and Tools Maintenance: Maintaining the QA testing environment and tools to support efficient testing activities.

Senior QA Engineer

Customer Success Manager

• Build productive and strong relationships with multiple customers and develop connections with stakeholders to understand their unique operational challenges and map these to the value of Sparkrock products.
• Engage with customers to understand the current state of system use and pain points, status, and goals around technical, user, and business success.
• Create customer-centered success plans and execute Business Reviews.
• Collaborate with various internal teams (product, marketing, services) and share customer-centric feedback.
• Provide strategic advice to customers based on a thorough understanding of the current Sparkrock products and future roadmap-based improvements, expansions, and add-on solutions.

• Develop and execute a customer success strategy that enhances engagement, retention, and expansion.
• Lead and mentor a team of CSMs, ensuring they have the tools and processes to drive measurable impact.
• Own customer health metrics, proactively identifying risks and opportunities for growth.
• Drive revenue expansion through upsells and cross-sells, ensuring a structured approach to growing ARR.
• Collaborate cross-functionally with Sales, Product, and Support, aligning teams for a seamless customer journey.
• Create and implement scalable playbooks and engagement models to improve operational efficiency.
• Leverage data-driven insights to continuously optimize customer success initiatives.

VP of Customer Success

Backend Engineer

• Evaluate technical designs to ensure they fit product standards
• Evaluate and suggest new technologies and platforms for the product
• Define technical and coding standards
• Define and participate in code reviews
• Code complex solutions and prototypes
• Define and manage the product release process
• Document application architecture
• Deliver deep dives to solve complex problems
• Develop and execute ITDs
• Mentor and educate developers
• Interact with other teams as the platform technical expert

Chief Architect, PHP

PHP Chief Architect

Technical Product Manager

• Finance Domain Ownership: Own product and technical design for core Sparkrock Finance capabilities such as General Ledger, AP, AR, budgeting, fund accounting, reporting, and integrations.
• Requirement Discovery & Analysis: Partner with customers, implementation teams, and internal stakeholders to translate finance business needs into clear technical and functional requirements.
• Solution & Architecture Design: Design scalable, secure, and compliant financial solutions, including workflows, integrations, data models, and APIs.
• Cross-Functional Collaboration: Work closely with engineering, QA, implementation, and customer success to ensure solutions are feasible, maintainable, and aligned with product vision.
• Documentation & Specifications: Produce detailed functional and technical specifications, diagrams, and decision records.
• Technical Validation & Risk Management: Evaluate trade-offs, ensure accounting correctness, performance, auditability, and compliance considerations are addressed.
• Release Readiness: Ensure features are production-ready with clear rollout plans, documentation, and stakeholder communication.

• Own product and technical design for core Sparkrock Finance capabilities such as General Ledger, AP, AR, budgeting, fund accounting, reporting, and integrations.
• Partner with customers, implementation teams, and internal stakeholders to translate finance business needs into clear technical and functional requirements.
• Design scalable, secure, and compliant financial solutions, including workflows, integrations, data models, and APIs.
• Work closely with engineering, QA, implementation, and customer success to ensure solutions are feasible, maintainable, and aligned with product vision.
• Produce detailed functional and technical specifications, diagrams, and decision records.
• Evaluate trade-offs, ensure accounting correctness, performance, auditability, and compliance considerations are addressed.
• Ensure features are production-ready with clear rollout plans, documentation, and stakeholder communication.