Technical Account Manager
Iomart
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Tech Stack
About the role
- Provides a point of ownership for technical aspects of the client's service, once engaged.
- Provides the technical knowledge and insight to resolve performance and capacity issues.
- Creates a roadmap to ensure the client is gaining value from the solutions provided.
- Develops and owns the customer's technical roadmap and how it aligns to customer goals.
- Explores opportunities for innovation and optimisation within existing customer contracts.
- Chairs technical platform reviews and owns technical roadmaps.
- Identifies trends and prevent issues from occurring by being proactive.
- Acts as a technical liaison between customers, service engineering teams and support.
- Ensures that all communication, interactions, assignments, details and actions are clear, effective, timely.
Requirements
- Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions
- Backups, and Disaster Recovery.
- Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions.
- Have a good understanding of Cyber Security Professional Services and Strategic Planning best practises.
- Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities.
- Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders.
- Have strong project management abilities, ideally with knowledge of ITIL best practices.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
AzureVMwarehybrid cloud solutionsbackupsdisaster recoverynetworkingvirtualisationWindowsstorage solutionscyber security
Soft Skills
analytical skillsproblem-solving skillscommunication skillspresentation skillsproject managementstrategic planningownershipproactiveinnovationoptimisation