Technical Customer Support – E‑Mobility (SaaS)
IO-Dynamics
full-time
Posted on:
Location Type: Hybrid
Location: Flensburg • Germany
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About the role
- Support in implementing complex charging infrastructure projects using our solutions
- Assist customers in using our fleet and charging management systems
- Installation of load management and vehicle telematics modules
- Communication with electrical installers and commissioning of charging parks
- First- and second-level support via email and phone
- Direct customer contact
- Shipping of hardware and components for charging infrastructure
- Troubleshooting of software and charging infrastructure
- Troubleshooting IoT network issues (Wi‑Fi, LTE)
Requirements
- Independent, solution-oriented working style
- Strong analytical skills
- Interest in e‑mobility and renewable energy
- Excellent German and English language skills, both written and spoken
- Friendly, professional demeanor
- Advantageous (not required): degree or vocational training in computer science, electrical engineering, or physics
- Basic knowledge and initial experience with electrical and switchgear cabinet installation
- Basic familiarity with Windows, Linux, and embedded systems
- Experience with TCP/IP networks, Wi‑Fi and router configuration, Mikrotik
- Experience in the IoT field
- Prior knowledge of e‑mobility/charging infrastructure/CPO/MSP systems
Benefits
- Help shape the future of e‑mobility
- Attractive compensation package with equity participation options
- Freedom to shape your role and take responsibility
- Flat hierarchies and a team-oriented company culture
- Flexible working hours and option to work from home
- Job ticket, EGYM Wellpass and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
load managementvehicle telematicstroubleshootingTCP/IP networksWi-Firouter configurationembedded systemscharging infrastructureCPO systemsMSP systems
Soft Skills
independent working stylesolution-orientedanalytical skillscommunication skillsfriendly demeanorprofessional demeanor
Certifications
degree in computer sciencedegree in electrical engineeringdegree in physicsvocational training in computer sciencevocational training in electrical engineeringvocational training in physics