IO-Dynamics

Customer Support

• Support in implementing complex charging infrastructure projects using our solutions
• Assist customers in using our fleet and charging management systems
• Installation of load management and vehicle telematics modules
• Communication with electrical installers and commissioning of charging parks
• First- and second-level support via email and phone
• Direct customer contact
• Shipping of hardware and components for charging infrastructure
• Troubleshooting of software and charging infrastructure
• Troubleshooting IoT network issues (Wi‑Fi, LTE)

Technical Customer Support – E‑Mobility (SaaS)