Invoca

Implementation Specialist

Invoca

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $150,000 per year

About the role

  • Deploy agentic workflows across customer environments using platform-native tooling and APIs
  • Configure agent orchestration logic, workflow triggers, and downstream system integrations
  • Validate workflow accuracy, reliability, and alignment to customer business outcomes
  • Debug integration, orchestration, and data flow edge cases across systems
  • Help develop and refine “known good” implementation patterns
  • Contribute to reusable playbooks, best practices, and deployment templates
  • Support transitions from early release to general availability by identifying repeatable implementation models
  • Collaborate with Product and Engineering to surface product gaps, friction points, and repeat customer needs
  • Work with Customer Success, TAMs, and GTM teams to accelerate customer time-to-value
  • Support internal enablement and knowledge sharing around agentic capabilities
  • Work closely with customers to ensure their agentic workflows are performing as expected and ready for deployment
  • Monitor workflow behavior and support root cause analysis of unexpected outcomes
  • Document what works best, how to handle tricky situations, and how to fix common issues for repeatable process scalability

Requirements

  • 5–8 years in technical SaaS implementation, solutions engineering, or technical consulting
  • Experience with Martech, RevTech, CCaaS, or workflow automation platforms strongly preferred
  • Experience working in customer-facing technical roles within enterprise or mid-market SaaS environments
  • Familiarity and experience with the Invoca platform: both its feature set and APIs.
  • Experience working with APIs, webhooks, and event-driven systems
  • Experience debugging multi-system integrations or distributed workflows
  • Experience configuring AI or automation workflows (prompt configuration or agent behavior tuning is a plus)
  • Strong customer communication and relationship-building skills
  • Ability to translate business workflows into technical implementation designs
  • Comfortable working in evolving product environments with emerging technologies
  • Strong documentation and pattern standardization mindset
  • Structured problem-solving and strong attention to detail
Benefits
  • Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
  • Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
  • Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
  • Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock Options – All employees are invited to share in Invoca’s success through stock options.
  • Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program.
  • Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
  • InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
  • Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationsolutions engineeringtechnical consultingAPI integrationwebhooksevent-driven systemsdebuggingworkflow automationAI workflowspattern standardization
Soft Skills
customer communicationrelationship buildingproblem-solvingattention to detailcollaborationdocumentationknowledge sharingadaptabilitytechnical translationprocess scalability