INVID

IT Sales Account Executive

INVID

full-time

Posted on:

Location Type: Hybrid

Location: San Juan • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Conducts proactive consultative needs analysis with new and existing customers.
  • Ability to communicate effectively via telephone and email by actively listening and speaking to the customer.
  • Represent our products and actively contact via phone to introduce our services and software, increase brand awareness, and identify possible prospects.
  • Provides quality customer service over the phone and in person, including information regarding products and services and other types of inquiries.
  • Willingness to learn about our services and products to introduce key points to prospects.
  • Answers incoming customer calls. Calls must be handled in a timely and professional manner and by company policies and procedures.
  • Achieves all sales standards set for the department by following the established departmental procedures.
  • Demonstrates a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers at every sales opportunity.
  • Responds to customer doubts and/or complaints professionally; attempts to resolve complaints successfully and upsells in accordance with established guidelines.
  • Represent INVID positively and professionally.
  • Work with all personnel and outside contacts to satisfy clients and achieve company goals.
  • Identify areas of improvement in the sales department and assist in creating and implementing solutions.
  • Complete and maintain accurate sales projections, data gathering, and reports for the Sales Manager.
  • Assist the Sales Manager in completing sales projects on an as-needed basis.
  • Ability to create, add, edit, and troubleshoot within the client system (CRM). Maintain daily sales activities and comment on progress, update detailed client information, keep track of all communications, and filter active prospects by their tags.
  • Conduct Post-Sale Follow-up (call the customer to ensure the proposal, agreement, or contract start date, amounts, and time are correct) in coordination with service delivery.
  • Conduct ongoing customer needs analysis and research of customer requirements through first-party resources.
  • Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items.
  • Conduct regular customer review calls as per customer review procedure and follow up as necessary.
  • Perform routine follow-up calls to hit Renewal Sales Goals as per renewal procedure.
  • Perform reporting functions on an ongoing and timely basis, including quotes, appointments, and renewals.

Requirements

  • Bachelor’s degree (B.A.) in Marketing
  • Four (4) to eight (8) years or more of sales experience
  • A high level of customer service experience or equivalent education and experience
  • Bilingual (Must speak, write, and read fluently in English and Spanish)
  • Working Knowledge of Microsoft Word, Excel, and PowerPoint
  • Positive and can-do attitude, exemplary attendance, and reliable team member
  • Must enjoy talking to people
  • Technology-oriented (Experience in the Technology or Software Development Industry preferred)
Benefits
  • Professional development
  • Access to industry events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer serviceneeds analysisCRMdata gatheringsales projectionsupsellingreporting functionsmarketing campaignsbilingual
Soft Skills
communicationactive listeningproblem-solvingteamworkpositive attitudereliabilitycustomer relationship managementprofessionalismadaptabilityinitiative
Certifications
Bachelor’s degree in Marketing