Act as a primary point of contact with servicers and external counsel.
Work in partnership with servicers to develop tools and processes that achieve desired outcomes.
Lead monthly servicer portfolio review meetings and ensure effective communication.
Develop and implement performance metrics, dashboards, and reporting to guide decision-making.
Ensure timely and compliant servicer actions; proactively address delays and inefficiencies.
Review and redesign processes internally and with the servicer to address root causes and improve consistency
Identify risks in legal or servicing processes and implement long-term solutions
Build scalable frameworks for repeatable, efficient asset management execution.

Requirements

Bachelor's degree required; advanced degree is a plus.
5+ years of experience in asset management, servicing oversight, or related areas.
Expertise in loss mitigation, foreclosure, bankruptcy, REO and litigation practices, including experience reading and interpreting legal documents.
Expertise in evaluating processes to identify root causes of volatility.
Experience working with third-party servicers, legal counsel, and cross-functional teams.
Advanced Excel skills required - including ability to represent scenarios efficiently in Excel; SQL proficiency or willingness to learn preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ExcelSQLperformance metricsdashboardsreportingprocess evaluationloss mitigationforeclosurebankruptcylitigation practices

Soft Skills

communicationleadershipcollaborationproblem-solvingrisk identificationprocess improvementdecision-makingorganizational skillsefficiencyscalability