Invictus Capital Partners

Underwriter

• Act as the primary contact of the conditions submission and clearing process / review, and as the liaison and coordinator between the TPO client and Underwriting.
• Proactively managing all condition related follow-up to ensure they are collected from the TPO client and submitted to underwriting.
• Communicate effectively with TPO clients and team members to resolve issues or address questions related to loan documentation / conditions.
• Provide underwriting guidelines and condition subject matter expertise to the TPO client.
• Meet service level agreements (SLAs) for collection and submission of loan conditions.
• Manage file organization, upload documents to systems, and maintain accurate records.

Underwriting Liaison

Account Manager

• Primary point of contact for the client after loan submission
• Ensure the loan application and required documentation is complete and accurate and properly set up in the system.
• Obtain documentation needed for initial and final loan approval.
• Timely follow up on outstanding conditions to ensure proper clear to close timing; including the aggregation of conditions needed by the underwriter to ensure limited touches.
• Manage and/or input the Estimated Closing Date to ensure that the loan is properly prioritized throughout the process.
• Validate the initial, conditional, and final submission package for the underwriter.
• Maintain all communication with client within required SLA.
• Perform weekly pipeline calls with sales and the client.
• Work to obtain condition sign off authority (no income, asset or property related).
• Meet and maintain SLA on initial file review and condition review or negotiate prioritization based upon other loans in the pipeline.
• Convert and organize loan documentation within systems
• Send all status documents and declinations (if applicable) to the client.
• Work closely with Account Executive, Underwriter, and Acquisition Purchase Auditor throughout the process
• Manage multiple loan files and cases to ensuring each loan closes in the required closing date.
• Maintain working knowledge of loan programs and applicable guidelines.
• Provide exceptional customer service to customers, operations staff and all third parties throughout the entire loan process
• Perform such other tasks as may be assigned by your manager and/or senior management.

Compliance

• Prepare, submit, and track licensing applications, renewals, reports, and regulatory filings across federal, state, and local jurisdictions with a high degree of accuracy.
• Demonstrate strong working knowledge of the SAFE Act, NMLS requirements, and applicable state licensing requirements.
• Ensure all corporate, branch, and individual licenses remain active, accurate, and in good standing avoiding any lapses or deficiencies.
• Monitor ongoing licensing requirements, including renewals, attestations, and reporting deadlines, ensuring timely and complete submissions.
• Partner with Sales, Operations, HR and Legal to ensure timely and compliant licensing for new hires, role changes, and terminations.
• Provide clear guidance to internal stakeholders on licensing requirements, timelines, and expectations.
• Prepare and submit required regulatory reports, including Mortgage Call Reports (MCR), Secretary of State reports, and annual reports for states (e.g., CA, GA, NC, SC, and WA), ensuring accuracy and timeliness using tools such as Power BI and Excel.
• Track and analyze regulatory developments and licensing changes; support implementation of new or revised requirements.
• Coordinate and manage regulatory examinations, audits, and inquiries by gathering and organizing requested documentation, collaborating with internal departments to prepare responses, communicating directly with regulators when appropriate, tracking deliverables and deadlines, and managing remediation efforts and corrective action plans for any findings.
• Maintain examination readiness by ensuring documentation, policies, and records are organized and up to date.
• Manage multiple concurrent examinations, licensing initiatives, and reporting obligations effectively.
• Administer the corporate vendor management program in compliance with federal, state and agency requirements. Maintain an inventory of corporate vendors, complete document gathering, due diligence reviews, and risk assessments. Assist business units in meeting contract renewal/termination deadlines. Provide quarterly reports on vendor status and performance.
• Support compliance governance activities, including recordkeeping and documentation for quarterly compliance committee and executive meetings.
• Identify opportunities to streamline licensing workflows, improve tracking, or reduce manual effort.
• Maintain strict confidentiality and exercise sound judgment when handling sensitive information.

Compliance Specialist

ServiceNow

• Lead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomes
• Facilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritization
• Serve as the primary owner of requirements elicitation and validation across initiatives
• Challenge assumptions and guide stakeholders toward scalable, platform-aligned solutions with a configuration-first mindset
• Partner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize work
• Own the development of high-quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectives
• Translate complex business processes into structured, developer-ready requirements tailored to ServiceNow capabilities
• Actively participate in backlog grooming and sprint planning, ensuring stories are ready for development
• Drive requirements aligned to key ServiceNow modules, including ITSM, CSM/SOM, and App Engine/App Builder
• Collaborate with ServiceNow developers to ensure requirements are feasible, efficient, and aligned to platform best practices
• Serve as the connective layer between business intent and technical delivery
• Provide ongoing clarification and support to developers throughout the sprint lifecycle
• Identify gaps, dependencies, and risks early, and proactively address them
• Ensure delivered solutions meet acceptance criteria and business expectations
• Operate within an Agile framework, supporting 2-week sprint cycles and standard Scrum ceremonies
• Utilize Azure DevOps to manage user stories, backlog items, and delivery tracking
• Establish and uphold standards for requirements quality, documentation, and traceability
• Contribute to continuous improvement of discovery, intake, and delivery processes within the PMO

Senior Business Analyst – Product Analyst, ServiceNow Platform

QA Engineer

• Validate AI-driven outputs related to loan processing, underwriting, document recognition, and decisioning.
• Design and execute test cases for AI models, automation workflows, and system enhancements.
• Identify, document, track defects, inconsistencies, and performance issues.
• Perform regression, functional, and user acceptance testing (UAT) for mortgage systems.
• Collaborate with product, engineering, and data science teams to improve AI accuracy and reliability.
• Analyze AI model behavior and flag potential risks, biases, or compliance concerns.
• Ensure alignment with mortgage industry regulations and investor guidelines (e.g., Non-QM with the future agency).
• Support data validation efforts, including OCR (optical character recognition) and document classification tools.
• Monitor production performance and provide feedback for ongoing AI model training and optimization.
• Assist in developing QA standards and best practices for AI implementations.

AI Quality Assurance Analyst

• Execute UAT test cases for mortgage-related system updates, enhancements, and defect fixes
• Validate functionality against business and regulatory requirements
• Document test results, defects, and discrepancies with clear, actionable detail
• Collaborate with business stakeholders, developers, and QA teams to resolve issues
• Provide secondary support for production-related inquiries and system issues
• Assist in troubleshooting, root cause analysis, and escalation when needed
• Support release validation and post-deployment verification activities
• Maintain testing documentation, including test plans, scripts, and results

Underwriting Liaison

Account Manager

Compliance Specialist

Senior Business Analyst – Product Analyst, ServiceNow Platform

AI Quality Assurance Analyst

User Acceptance Testing Tester – Secondary Support