INVICTA SOFTWARE

Chat Support Assistant

INVICTA SOFTWARE

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $40,000 - $60,000 per year

About the role

  • Deliver exceptional real-time support via chat to users of Invicta Software’s products.
  • Assist customers by answering inquiries, troubleshooting issues, and guiding them through solutions.
  • Collaborate with internal teams to escalate and resolve complex problems effectively.
  • Maintain accurate records of customer interactions and feedback to support continuous improvement.
  • Respond promptly and professionally to customer inquiries through live chat platforms.
  • Diagnose and resolve customer issues or escalate as necessary to specialized teams.
  • Provide clear, concise, and friendly communication tailored to each customer’s needs.
  • Document all interactions accurately in the customer support system.
  • Stay up to date with product knowledge and company policies to deliver accurate information.
  • Contribute to the development of FAQs, guides, and support materials.
  • Maintain a positive and patient attitude when handling challenging situations.

Requirements

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in chat support, customer service, or related roles.
  • Excellent written communication skills with strong attention to detail.
  • Ability to multi-task and manage time efficiently in a dynamic environment.
  • Familiarity with CRM systems and chat support software is preferred.
  • Strong problem-solving skills and a customer-centric mindset.
  • Comfortable working independently as well as part of a team.
  • Basic technical aptitude and willingness to learn new software tools.
Benefits
  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Opportunities for professional growth and skill development.
  • Flexible work hours with remote work options.
  • Supportive and inclusive company culture.
  • Access to the latest tools and technologies in customer support.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chat supportcustomer serviceproblem-solvingtechnical aptitudemulti-taskingattention to detail
Soft Skills
communicationcustomer-centric mindsetteamworkindependencepatience
Certifications
customer service certification