Invia Travel Germany GmbH

Customer Care Specialist

Invia Travel Germany GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Leipzig • Germany

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About the role

  • You will complete an onboarding class in which you will learn, during the first three months, the knowledge required for the daily work of a Customer Care Specialist.
  • You will mainly handle written customer inquiries in the back office (e.g., cancellations, rebookings, flight time changes).
  • You prioritize quality of advice over quantity and sales.
  • You advise customers on add-on products such as travel protection or car rentals.
  • You assist fluege.de customers with questions about baggage rules, seat assignments, boarding times, etc.
  • You support our 1st-level support / front office with follow-up questions.
  • You independently handle goodwill requests and complaint cases.

Requirements

  • You have professional experience in customer service, a call center, sales, or similar service roles.
  • Ideally, you have already gained experience in tourism.
  • You enjoy working with people, have a service-oriented mindset, and a strong customer focus.
  • You enjoy advising customers and communicate empathetically and professionally.
  • You have good time management and organizational skills.
  • You have very good German and good English skills.
  • You are proficient with computers, the Internet, and MS Office.
Benefits
  • You will receive a permanent, full-time employment contract (5-day work week) during our service hours.
  • You have 30 days of annual leave and receive one additional day every five years.
  • You receive a competitive monthly salary.
  • You receive bonuses for company tenure, employee referrals, and above-average performance.
  • You work in a modern, centrally located office and can work partially from home (40% office, 60% remote).
  • You are given sufficient time to handle customer inquiries.
  • You receive your shift schedule one month in advance and special requests are taken into account.
  • You will be trained in specific systems as needed, with an experienced coach to support you.
  • You receive continuous feedback to help you improve.
  • From day one you will know the opportunities for your development with us.
  • You can contribute your own ideas and help implement them.
  • You can participate in regular team events.
  • You receive discounts on travel, meal subsidies, sports and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
service-oriented mindsetstrong customer focusempathetic communicationprofessional communicationtime managementorganizational skills