Invia Travel Germany GmbH

Customer Support

• You will complete an onboarding class in which you will learn, during the first three months, the knowledge required for the daily work of a Customer Care Specialist.
• You will mainly handle written customer inquiries in the back office (e.g., cancellations, rebookings, flight time changes).
• You prioritize quality of advice over quantity and sales.
• You advise customers on add-on products such as travel protection or car rentals.
• You assist fluege.de customers with questions about baggage rules, seat assignments, boarding times, etc.
• You support our 1st-level support / front office with follow-up questions.
• You independently handle goodwill requests and complaint cases.