Invia Group

Customer Care Vendor Manager

Invia Group

full-time

Posted on:

Location Type: Hybrid

Location: Leipzig • Germany

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About the role

  • Structural and operational organization and management of a team of service-center fulfillment partners in the tourism sector located outside Europe to support our after-sales customers
  • Development and implementation of strategies to improve service quality and customer satisfaction at partner service centers
  • Ensuring high after-sales efficiency and quality using clearly defined KPIs
  • Close collaboration with colleagues in Vendor Management, team leadership, the service leadership team and internal specialist departments
  • Coordination and delivery of onboarding and training measures, partly on site at partner locations
  • Preparation and analysis of KPI reports and derivation of measures to improve processes and quality
  • Management of billing data and analysis of monthly service performance

Requirements

  • Several years of professional experience in after sales, vendor management or the tourism industry
  • Completed training or long-term experience in travel agencies, tour operators or similar providers of tourism products
  • Very good analytical skills and a KPI-oriented working style
  • Strong communication skills, confident presentation abilities and a collaborative leadership style
  • Confident use of MS Office (especially Excel and PowerPoint), tourism search systems (e.g. Bistro) and CRS
  • Sense of responsibility, hands-on mentality and enjoyment in sustainably developing teams
  • Very good English skills, both written and spoken
Benefits
  • Permanent employment contract (full-time or part-time)
  • At least 30 days of vacation (+ additional leave for long-serving employees)
  • Anniversary recognition program to reward your loyalty
  • Flexible working hours, option for mobile work throughout Germany and temporarily abroad
  • Centrally located offices with excellent transport connections in Leipzig
  • Regular company and team events
  • Subsidies for your lunch, health benefits and a special gift for your birthday, wedding and/or the birth/adoption of a child
  • Contribution toward the Deutschlandticket
  • Company health management offering a variety of health services such as coaching, counselling and prevention programs
  • Choose your JobRad (company bike)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI analysisservice quality improvementcustomer satisfaction strategiesbilling data managementprocess improvement
Soft Skills
analytical skillscommunication skillspresentation abilitiescollaborative leadershipsense of responsibilityhands-on mentality