Invia Flights Germany GmbH

Customer Support

• Acquire the knowledge required for day-to-day work as a Customer Care Specialist in the entry-level class
• Handle written customer inquiries in the back office (e.g., cancellations, rebookings)
• Focus on delivering high-quality advice rather than on quantity
• Advise customers on ancillary products (e.g., travel protection)
• Assist with questions about baggage regulations, seat reservations, etc.
• Independently process goodwill adjustments and complaint cases