Invia Flights Germany GmbH

Customer Care Specialist

Invia Flights Germany GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Leipzig • Germany

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About the role

  • Acquire the knowledge required for day-to-day work as a Customer Care Specialist in the entry-level class
  • Handle written customer inquiries in the back office (e.g., cancellations, rebookings)
  • Focus on delivering high-quality advice rather than on quantity
  • Advise customers on ancillary products (e.g., travel protection)
  • Assist with questions about baggage regulations, seat reservations, etc.
  • Independently process goodwill adjustments and complaint cases

Requirements

  • Work experience in customer service, call centers, sales, or similar fields
  • Experience in the travel/tourism industry is an advantage
  • Enjoy working with people, service-oriented mindset and strong customer focus
  • Enjoy advisory conversations; empathetic and professional communication
  • Good time and organizational management skills
  • Very good German and good English skills
  • Confident use of PC, internet and MS Office
Benefits
  • Permanent full-time employment contract (5-day week)
  • 30 days of vacation per year
  • Bonuses for company tenure, employee referrals and above-average performance
  • Modern, centrally located office
  • Possibility to work from home (40% office work, 60% mobile work)
  • Sufficient time allocated to handling customer inquiries
  • Work schedule published one month in advance
  • System-specific onboarding as needed with support from a coach
  • Ongoing feedback for improvement
  • Opportunities for personal development
  • Participation in regular team events
  • Discounts on travel, meal subsidies, sports and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencesales experiencetravel industry knowledgebaggage regulationsseat reservationsgoodwill adjustmentscomplaint handling
Soft Skills
service-oriented mindsetcustomer focusempathetic communicationprofessional communicationorganizational managementtime managementadvisory conversations