inventYOU IT Consulting

Group IT Change Manager

inventYOU IT Consulting

full-time

Posted on:

Location Type: Hybrid

Location: Athens • Greece

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Tech Stack

GoITSMServiceNow

About the role

  • We are looking for a **Group IT Change Manager** to join the Group IT Operations team of a leading financial institution. The role focuses on overseeing the entire IT Change Management lifecycle, ensuring compliance with ITIL best practices, and coordinating complex infrastructure changes across technical and business units. This is a hybrid position.
  • **Key Responsibilities**
  • - Manage the end-to-end IT Change Management lifecycle: planning, impact assessment, scheduling, and approvals.
  • - Coordinate and lead Change Advisory Board (CAB) meetings, preparing materials and advising on Go/No-Go decisions.
  • - Ensure high-quality change documentation (runbooks, rollback plans, change tickets, release notes) aligned with ITIL practices.
  • - Control change calendars, identify conflicts, and manage freeze periods to maintain platform stability.
  • - Collaborate with technical teams to coordinate critical changes, manage escalations, and provide regular status updates to senior stakeholders.
  • - Track KPIs, build dashboards, and drive automation and process improvements across Change Management.

Requirements

  • - Proven experience in IT Change Management in enterprise environments.
  • - Strong knowledge of ITIL Change Management principles and governance frameworks.
  • - Hands-on experience with ITSM platforms such as ServiceNow, Jira, or equivalent.
  • - Excellent coordination, communication, and stakeholder management skills.
  • - Experience in highly regulated sectors (e.g., banking, financial services) is highly desirable.
  • - University degree in a relevant field.
  • - Fluency in English (written and spoken). **
  • **You will be a great candidate for us if you**
  • - Can confidently lead multi-team changes with technical and operational complexity.
  • - Combine structure and agility in change coordination.
  • - Bring a strong focus on documentation accuracy and operational resilience.
  • - Are data-driven and improvement-oriented, with a mindset for automation and optimization.
Benefits
  • **Why join inventYOU**
  • - Hybrid work model in a modern enterprise IT landscape
  • - Engage with cross-functional teams in a mission-critical environment
  • - Lead enterprise change initiatives and drive IT operational excellence
  • - Collaborate with experienced professionals and senior stakeholders
  • - Be part of a results-oriented and high-impact technology environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Change ManagementITILimpact assessmentchange documentationKPI trackingautomationprocess improvements
Soft Skills
coordinationcommunicationstakeholder managementleadershipagilityattention to detaildata-driven mindsetimprovement-oriented