Junior Support Specialist

Inventi

full-time

Posted on: 1/9/2026

Location Type: Hybrid

Location: Vilnius • Lithuania

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💰 €1,500 per month

About the role

Act as the main point of contact for customer support inquiries via online channels
Build and maintain a strong understanding of our products, including features, use cases, and potential issues
Test new product features, updates, and bug fixes
Collaborate with colleagues from other departments to improve processes and products
Track and report support metrics to help improve customer experience and product quality
Contribute to process improvement initiatives and share suggestions in team meetings.

Some experience in product support, customer support, or a related role (fintech field is a huge plus)
Excellent communication skills to work with customers and teams
Strong problem-solving and organizational skills
Ability to quickly learn product features, troubleshoot issues, and participate in product release testing
Proficiency in English and Lithuanian, both written and spoken
Team player with the ability to collaborate effectively across departments.

Benefits

Private health insurance and optional 3rd pillar pension contributions
Flexible & remote work: enjoy flexible hours and remote work options
Team culture: events, sports challenges, team-building
Continuous learning: access to courses, conferences, and books
Little perks that make a difference: pet-friendly office, snacks, and a lot of ways to take a break - from board to digital.

Tip: use these terms in your resume and cover letter to boost ATS matches.

product supportcustomer supporttroubleshootingproduct release testing

communicationproblem-solvingorganizationalcollaborationteam player