Invaluable

Customer Care Representative

Invaluable

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $40,000 - $46,000 per year

About the role

  • Assist clients (auction houses as well as bidders and buyers) via phone, email, and chat, by answering questions and troubleshooting technical and non-technical issues.
  • Provide world-class service to our auction houses and bidders via phone, email, and chat
  • Own customer issues and escalate to the right channels when needed
  • Provide instruction and tutorials about our service to existing customers
  • Learn and become an expert on Invaluable’s features and processes and maintain exceptional knowledge of the product as it evolves
  • Locate a customer’s account information on multiple platforms, ask relevant questions to understand and reproduce an issue, provide solutions and document your interactions fully
  • Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
  • Perform administrative tasks and take on special projects when needed

Requirements

  • Minimum two years' experience in the auction industry, ideally providing customer service via email, phone, and chat
  • Demonstrated aptitude and love of providing exceptional, detail-oriented customer service
  • Ability to communicate thoughtfully in both written and verbal conversations
  • Tech savvy with the ability to dive deep and learn new technology quickly
  • Stamina and focus to provide support to dozens of customers per day with a smile
  • Comfortable wearing many different hats and juggling conversations between channels
  • Challenge-driven and enjoys solving new problems everyday
  • Successful in a remote work environment with the proven ability to stay focused on the tasks at hand throughout the whole workday
  • Have a warm and approachable demeanor that can foster strong connections across a 100% remote team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicedetail-orientedcommunicationproblem-solvingadaptabilityteam collaborationremote workinterpersonal skillsstaminafocus