Intus Care

Head of Clinical Transformation – Operations

Intus Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $190,000 per year

Job Level

Lead

About the role

  • Own operational oversight of IntusCare’s population health, utilization management, and compliance clinical service delivery workflows, ensuring consistent, high-quality execution across customers.
  • Develop and continuously improve scalable processes, playbooks and performance expectations for service delivery
  • Monitor team productivity, workload allocation and operational effectiveness, identifying bottlenecks and driving improvements
  • Partner closely with the CPHO to ensure day-to-day execution aligns with strategic priorities
  • Set clear goals and operational KPIs for individual and team performance
  • Create operating cadence (weekly/monthly) to keep execution on-track and visible
  • Act as a key liaison between Population Health / Clinical Operations and Product + Engineering
  • Translate operational utilization management, compliance and population health needs into clear requirements (workflows, user stories, specs, business rules)
  • Support requirements gathering, prioritization discussions, and functional review sessions
  • Ensure clinical workflows and operational needs are understood and reflected in product roadmap execution
  • Represent the CPHO and service functions in internal meetings and select external stakeholder conversations as needed
  • Communicate clearly and credibly with clinical and operational stakeholders at customer organizations (especially PACE leaders)
  • Support relationship-building and ongoing partnership across customers and industry stakeholders
  • Translate strategic initiatives into a practical transformation roadmap (people, process, and tools)
  • Drive operational change management: testing, implementation, adoption, and reinforcement
  • Bring a systems mindset to scaling: identifying what must be standardized vs. tailored by customer

Requirements

  • 5+ years of experience in population health, value-based care, managed care, or care delivery operations, ideally supporting complex and frail populations
  • Proven track record as a strong operator: building workflows, improving systems, and driving execution across teams
  • Ability to translate operational and clinical concepts into structured requirements and communicate effectively with technical partners (Product/Engineering)
  • Strong cross-functional collaboration skills and ability to influence without authority
  • High attention to detail, strong follow-through, and a bias toward action
  • Experience working with or supporting health care models supporting older adults with chronic illness, post-acute, or senior care populations (preferred)
Benefits
  • Competitive salary package
  • Comprehensive benefits including health, dental, and vision insurance
  • A collaborative, inclusive, and dynamic work environment
  • Opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow developmentprocess improvementperformance managementrequirements gatheringoperational change managementutilization managementcompliancepopulation healthvalue-based caremanaged care
Soft Skills
cross-functional collaborationinfluence without authorityattention to detailstrong follow-throughcommunicationrelationship-buildingoperational effectivenessstrategic thinkingproblem-solvingleadership